SALON POLICY
PAYMENTS & CANCELLATIONS
We understand that plans can sometimes change. Our Payment & Cancellation Policy has been designed to be fair to both our clients and our business, helping us provide the highest standard of service while ensuring appointment times remain available for everyone.
The information below explains how payments and appointment cancellations are managed, helping to ensure everything runs smoothly for both our clients and our salon.
PAYMENT METHODS
Payment for your treatment is due at the end of your appointment unless it has been paid in advance.
We accept the following payment methods:
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Debit Cards
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Credit Cards
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Contactless Payments
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Apple Pay
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Google Pay
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Cash
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Gift Cards
Where available, appointments can also be paid for in advance when booking online.
SECURING YOUR APPOINTMENT
To help reduce missed appointments and ensure appointment times remain available for all clients. All online bookings require a valid payment card to secure your appointment, regardless of how you choose to pay.
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Unless you choose to pay in advance, no payment is taken when your appointment is booked.
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Your card details are stored securely by our booking provider, Fresha.
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Your card will only be charged if you choose to pay in advance or if our Cancellation & No-Show Policy applies.
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Where a payment card is required to secure your appointment, bookings may be cancelled if valid card details are not provided.
Your payment information is encrypted and processed securely. BBR Advanced Skincare does not have access to your full card details.
CANCELLING OR RESCHEDULING YOUR APPOINTMENT
We understand that plans can sometimes change. If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours' notice.
Providing sufficient notice gives us the opportunity to offer your appointment to another client and helps us manage our appointment schedule efficiently.
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Appointments cancelled or rescheduled with more than 24 hours' notice can be changed free of charge.
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Appointments cancelled or rescheduled with less than 24 hours' notice will be charged the full appointment fee.
You can cancel or reschedule your appointment online 24 hours a day using the link in your booking confirmation. Alternatively, you can contact the salon by phone or message during our opening hours, and we'll be happy to help.
Need to cancel or reschedule your appointment?
The quickest and easiest way is to use the link in your booking confirmation, which is available 24/7.
If you do not attend your appointment and have not contacted us to cancel or reschedule before your appointment time, this will be considered a No-Show.
No-Show appointments will be charged the full appointment fee.
Any outstanding cancellation or no-show charges must be settled before future appointments can be booked.
Repeated late cancellations or no-shows may result in future appointments requiring payment in advance or online booking privileges being restricted.
Unable to attend your appointment?
Please let us know as soon as possible. Even if you're unable to provide 24 hours' notice, informing us before your appointment begins means your appointment will be treated as a late cancellation rather than a No-Show.
NO-SHOW APPOINTMENTS
Gift Cards can be used towards eligible treatments and products and make the perfect gift for any occasion.
Please note:
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All appointments must be secured with a valid payment card when booking.
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Gift cards can be redeemed when paying online or in the salon at the time of your appointment.
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If you choose to redeem your gift card in the salon, please bring your gift card code with you.
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If our Cancellation & No-Show Policy applies, any applicable cancellation fee will be charged in accordance with this policy.
For full details, including validity, expiry dates and terms of use, please visit our Gift Cards page.
GIFT CARDS
If your appointment is booked using a prepaid package or membership, our Payment & Cancellation Policy still applies.
Please note:
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All appointments must be secured with a valid payment card when booking.
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If you cancel or reschedule your appointment with less than 24 hours' notice, the booked treatment will be deducted from your package or membership.
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If you fail to attend your appointment without contacting us beforehand, the booked treatment will also be deducted from your package or membership.
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Package and membership validity periods remain unchanged.
For full details, including package terms, validity periods and conditions, please visit our Packages & Memberships page.
Please remember
Prepaid packages and memberships reserve appointment time just like any other booking. Our Payment & Cancellation Policy therefore applies to all appointments, including those paid for in advance.
