SALON POLICY
YOUR TREATMENT
& CLIENT CARE
At BBR Advanced Skincare, your safety, comfort and results are at the heart of everything we do. From your initial consultation through to your aftercare, we're committed to providing professional, personalised treatments tailored to your individual needs.
The information below explains how we deliver your treatments and support your ongoing skin journey, helping to ensure every appointment is safe, comfortable and achieves the best possible results.
CONSULTATION & MEDICAL INFORMATION
Every treatment begins with understanding your individual needs. Before certain treatments, we'll carry out a consultation to discuss your skin concerns, treatment goals, medical history and any factors that may affect your suitability for treatment.
To help us provide safe and effective treatments, it's important that all information provided is accurate and up to date.
Please let us know if there are any changes to your:
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Medical history
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Medication
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Allergies
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Pregnancy or breastfeeding status
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Skin condition or general health
Some medical conditions, medications or recent medical procedures may mean that treatment needs to be postponed, adapted or may not be suitable at that time.
In some circumstances, we may ask you to provide written medical clearance from your GP, consultant or other healthcare professional before treatment can proceed. This is to help ensure your treatment is carried out safely and in your best interests.
Honest and up-to-date medical information helps us recommend the most suitable treatments and deliver the safest possible care. If medical clearance is required, we'll explain why and guide you through the next steps.
CONSENT FORMS
Every client is required to complete the appropriate consultation and consent forms before treatment can begin.
To make your appointment as smooth as possible, some consultation and consent forms may be sent electronically for you to complete before your appointment. This allows us to review your information in advance and contact you before your visit if we need to discuss any medical information or treatment suitability.
These forms help us understand your medical history, treatment goals and any factors that may affect your suitability for treatment. They also ensure you have received the information you need to make an informed decision before proceeding.
Please note:
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Consultation and consent forms must be completed honestly and accurately.
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Some treatments may require additional consent forms.
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We may ask you to review and update your information at future appointments to ensure it remains accurate.
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Treatment can only proceed once all required consultation and consent forms have been completed.
Some consultation and consent forms are required before your appointment and must be completed in advance. This allows us to prepare for your visit, helping to ensure your appointment runs as smoothly as possible.
PATCH TESTING
Some treatments require a patch test before they can be safely carried out. This helps us identify any potential sensitivity or allergic reaction to the products or equipment used during treatment.
If a patch test is required, we'll let you know when booking your appointment and provide full instructions.
Please note:
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Patch tests are required for selected treatments and must be completed before your appointment.
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Where required, patch tests must be completed within the specified timeframe before your appointment. The required timeframe varies depending on the treatment.
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A new patch test may be required if there has been a significant change to your medical history, medication, pregnancy or breastfeeding status, or the treatment being carried out.
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If a required patch test has not been completed or is no longer valid, your appointment may need to be postponed or cancelled. This may be treated as a late cancellation in accordance with our Payment & Cancellation Policy.
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If you are unsure whether you require a patch test, please contact us before booking or as soon as possible before your appointment.
To help us monitor your progress and achieve the best possible results, we may take clinical photographs before, during and after selected treatments.
Photographs form part of your confidential treatment record and allow us to accurately assess your skin, monitor improvements and tailor your treatment plan over time.
Please note:
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Clinical photographs may be taken before, during or after selected treatments.
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All photographs and treatment records are stored securely and treated as confidential.
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Your photographs are used to monitor your treatment progress and maintain accurate clinical records.
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We will always ask for your separate written permission before using any photographs for marketing, social media or educational purposes.
CLINICAL PHOTOGRAPHY & TREATMENT RECORDS
Every client's skin is unique, which is why we believe in creating personalised treatment plans tailored to your individual concerns, goals and lifestyle.
Following your consultation and skin assessment, we'll recommend the treatments, products and homecare routine we believe will help you achieve the best possible results.
Our recommendations are always honest, professional and based on what is right for you. If we don't feel a treatment is suitable or likely to achieve your desired outcome, we'll explain why and discuss alternative options where appropriate.
Please note:
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Every treatment plan is personalised to your individual needs.
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Homecare products may be recommended to help support and maintain your results.
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Some skin concerns may require a course of treatments to achieve the best outcome.
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Results vary from person to person and cannot be guaranteed.
Our goal is to recommend what's best for your skin—not simply the most expensive treatment.
We'll always provide honest advice and work with you to create a treatment plan that's safe, realistic and tailored to your individual needs.
PERSONALISED TREATMENT PLANS
Your care doesn't end when your appointment is finished. We're committed to supporting you throughout your treatment journey and helping you achieve the best possible results.
Following your treatment, you'll receive personalised aftercare advice tailored to your treatment and skin. Following these instructions is an important part of your treatment and can help support healing, reduce the risk of complications and maximise your results.
If you have any questions or concerns following your treatment, we're here to help. Please don't hesitate to contact us for advice before making changes to your aftercare routine.
Please note:
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Personalised aftercare advice will be provided where appropriate.
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Following your aftercare instructions is an important part of achieving the best possible results.
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If you experience anything unexpected following your treatment, please contact us as soon as possible.
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Review appointments may be recommended for some treatments to monitor your progress and discuss any ongoing treatment recommendations.
AFTERCARE & ONGOING SUPPORT
If you have any questions about your treatment, consultation, aftercare or any of the information on this page, we're always happy to help.
Our aim is to ensure you feel fully informed, confident and supported before, during and after every appointment.
If you're unsure about anything, please don't hesitate to get in touch. We'll be happy to answer your questions and provide guidance before your appointment.
